IF YOU CANNOT ANSWER THE CUSTOMER’S QUESTION: “THAT’S A GREAT QUESTION FOR YOUR TECHNICIAN!"

 

LEVEL 5 REQUESTS are always offered the same day. If the customer requests a certain day, note this in the job summary. Dispatch will always do everything they can to run these the same day! ALERT DISPATCH IMMEDIATELY!

 

Some examples:

•10+ Service Demand calls and system replacements

•Water heater replacement calls, multiple drains backing up, active water leaks

•Generator Sales calls, panel replacements, more than half of the home without power

 

FAILURE to book these the same day or note this in the job details will result in ONE warning and then lead to a write up.

 

ALWAYS get important information from customer BEFORE quoting the dispatch fee AND before telling the customer we do not have availability

 

OFFER MEMBERSHIPS TO EVERY POTENTIAL NEW MEMBER