Level 5 - SCHEDULE SAME DAY - BYPASS ACP EVERYTIME
HVAC
No heat/cool 10+ System
Part/Repair Callback (less than 48 hours
System leaking water causing damage
Install within 1 year - MUST BE RAN WITHIN 24 HOURS
Gas/Burning Odor
​
​
Electrical
Part or whole building without power
Sparks/Smoke smell from electrical
Breaker tripping
Generator not working NO POWER
Plumbing​
Pipes (Burst, flooding, leaking causing property damage)
No hot water
Smell Gas leak (appliances)
Clogged Drain/toilet
​
Level 4
HVAC
No heat/cool less than 10
Callback (over 48 hours)
System working but not properly
​
​
​
Electrical
Major Outlet not working (Refrigerator, Stove, dryer)
Smoke detector (not working, beeping)
Generator not working but home has power
Plumbing​
Sewage Smell
Garbage Disposal not working (clogged sink)
​
​
Level 3
HVAC
Thermostat issues (system working)
High humidity sweating duct
​
​
​
​
Electrical
Flickering Lights
Outlets not working
Plumbing​
High water bill, needs evaluation
Water filter repairs
​
​
Level 2
HVAC
Making noise, but still working
Accessory issue (humidifier/dehumidifier)
System keeps turning on and off
Air cool NOT cold / not warm
​
​
​
​
Electrical
Ceiling Fan Install
Receptacles Added
Breaker Change-out (working)
Plumbing​
Leaky Faucet/drain
Slow drain sink
Toilet keeps running
Low water pressure
​
​
Level 1
HVAC
Member Maintenance or Non-member Tune-Up
Smell / Odor Mildew
Filter Change Only
​
​
​
​
Electrical
High Electric Bill wants evaluation
Wants to change fixtures / add outlets
Install Smoke or CO2 detector
Membership - annual inspection
Plumbing​
Wants new fixtures
Water heater flush
Membership - annual inspection
​
​
​
​